Home - Kuching Park Hotel

TERMS OF BOOKING

Welcome to Kuching Park Hotel's online booking system. By using this website and/or mobile app, you are agreeing to the following terms and conditions. Please read them carefully.

Booking and Payment

All bookings must be made through this website, mobile app, direct with hotel or through our authorized agents.
Full payment is required at the time of booking.
We accept major credit cards, Malaysia e-Wallet payment and FPX.
Prices are subject to change without notice.
Any applicable taxes and fees will be added to the total price.
A valid government-issued ID or passport may be required at the time of check-in.
We reserve the right to cancel or modify any bookings that appear to be fraudulent or made in bad faith.

Cancellation, Changes & Refund

Cancellations or changes to your booking must be made at least 72 hours before the arrival date (only applicable for those rate terms that allow cancellation and modification).
Cancellations or changes made less than 72 hours before the arrival date will be subject to a cancellation fee equivalent to one night's stay.
No-shows will be charged the full amount of the booking.
If you need to change or cancel your booking, please contact us by email or phone as soon as possible (only applicable for those rate terms that allow cancellation and modification).
Any changes or cancellations are subject to availability and may incur additional charges.
No refund request will be entertained for all non-cancellable and non-refundable bookings.

Check-in and Check-out

Check-in time is 2:00 PM and check-out time is 12:00 PM.
Early check-in and late check-out may be requested, subject to availability and a surcharge.
Guests must present a valid government-issued ID or passport at the time of check-in.
Guests under the age of 18 must be accompanied by an adult.
The hotel reserves the right to refuse service to any guests who appear to be under the influence of drugs or alcohol.

Children and Extra Beds

Children aged 12 and under stay free of charge when using existing beds.
Extra beds are available upon request and subject to availability. There may be additional charges for extra beds.
Children aged 13 and above are considered adults and will be charged the adult rate.

Pet Policy

Pets are not allowed.
Guests are responsible for any loss or damage to the hotel's property caused by themselves or their invitees.
The hotel reserves the right to charge guests for any damage or loss caused by their actions.

Damage and Loss

Guests are responsible for any loss or damage to the hotel's property caused by themselves or their invitees.
The hotel reserves the right to charge guests for any damage or loss caused by their actions.

Privacy Policy

We respect your privacy and will not share your personal information with third parties.
Please see our full privacy policy for more information.

Governing Law

These terms and conditions are governed by the laws of Malaysia.